Privacy Policy

We reserve the right to modify this privacy policy at anytime. By using HighValleyFarm.com (Website), you consent to the Privacy Policy that is in effect at the time of your use of the Website. We encourage you to review this policy frequently for changes.

Here at High Valley Farm, we respect our customers and understand that you are concerned about privacy, security and the use of your personal information. We consider all information you share with us as personal and confidential. Our goal is to make you feel as comfortable shopping at our online store as you would from one of our storefronts. Please review our privacy policy below.

  • What information do we collect?

If you shop with us via HighValleyFarm.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or as otherwise described in this Policy.

  • How do we use your information?

We do not sell your information to third parties. We do use the information you supply to us for the purpose of providing the services you have requested, including processing your orders or for relevant marketing messages.  The email and phone number you provide are used for internal purposes, in the event we need to contact you regarding your order or to inform you of promotions and/or special products.

  • Secure Order Processing

Any credit card information is strongly encrypted by industry standard protocol, SSL (Secure Sockets Layer). Additionally, HighValleyFarm.com is compliant with The Payment Card Industry Data Security Standard (PCI DSS).This a set of comprehensive requirements developed by the major card brands to facilitate the adoption of consistent data security measures. Each year we renew our PCI DSS compliance. No credit card information is stored electronically or otherwise.

  • Legal Disclaimer

Although we have attempted to address the various privacy-related issues you are likely to encounter, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy, or that our privacy protection measures will protect your personal information. Therefore, although we will use our best efforts to protect your privacy, we cannot promise, and you should not expect, that your personal information or private communications will always remain private from unauthorized access or access compelled by legal authority or other applicable authority. By using the Website you hereby release High Valley Farm and its successors, affiliates, managers, directors, officers, agents, and employees from any and all claims, demands, investigations, lawsuits, causes of action, and liability, including but not limited to direct, indirect, incidental, special, punitive, and consequential damages, arising under any legal theory, including but not limited to contract, tort, strict liability, statutory, and equity, and arising from any disclosure of your personal and/or private information, to the fullest extent permitted under applicable law.

 

Refund Policy

If you are not satisfied with your order for any reason, please feel free to contact us at info@highvalleyfarm.com or by calling us at (800)554-AHAM. Questions, comments or concerns can also be mailed to us at the following address:

High Valley Farm

Attention: Customer Service

3221 N. Commerce Ct.

Castle Rock, CO 80109